Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your beverage must be unopened and in the same condition that you received it. Additional non-returnable items:

  • Opened containers of beverages that were not damaged in transit.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

  1. If you haven’t received a refund yet, first check your bank account again.
  2. Then contact your credit card company, it may take some time before your refund is officially posted.
  3. Next contact your bank. There is often some processing time before a refund is posted.
  4. If you’ve done all of this and you still have not received your refund yet, please contact us at contact@drinklumenade.com.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@drinklumenade.com and send your item to:

Lumenade, LLC
2481 22nd Ave NE
Naples FL 34120 

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping Returns

To return your product, email contact@drinklumenade.com, and a return shipping address will be provided.  

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at contact@drinklumenade.com for questions related to refunds and returns.

Kratom Shipping Notice

Our products are not for use by or sale to persons under the age of 18 and 21 where applicable. Kratom is banned in the following areas: ALABAMA, ARKANSAS, INDIANA, RHODE ISLAND, VERMONT, CONCORDIA PARISH LA, and WISCONSIN. SARASOTA COUNTY, UNION COUNTY, MALHEUR COUNTY, DENVER CO, SAN DIEGO CA, CITY OF OCEANSIDE CA, JERSEYVILLE IL, ALTON IL, EDWARDSVILLE IL, FRANKLIN LA, RAPIDES LA, PARKER AND MONUMENT (COLORADO), ASCENSION AND GRANT PARISH (LOUISIANA), FRANKLIN (NEW HAMPSHIRE). WASHINGTON D.C., AND SEVERAL COUNTIES IN MISSISSIPPI. We do not ship internationally.

ID verification is required for the following states: Florida, Tennessee, Virginia, West Virginia.

Kratom is NOT used to treat, cure, or mitigate any disease, illness, ailment, and/or condition. Please consult your doctor before consuming any new products.
Merchants may not ship to military bases.

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Disclaimer: Kratom: Our products are not for use by or sale to persons under the age of 18 and 21 where applicable. Kratom is banned in the following areas: ALABAMA, ARKANSAS, INDIANA, RHODE ISLAND, VERMONT, CONCORDIA PARISH LA, and WISCONSIN. SARASOTA COUNTY, UNION COUNTY, MALHEUR COUNTY, DENVER CO, SAN DIEGO CA, CITY OF OCEANSIDE CA, JERSEYVILLE IL, ALTON IL, EDWARDSVILLE IL, FRANKLIN LA, RAPIDES LA, PARKER AND MONUMENT (COLORADO), ASCENSION AND GRANT PARISH (LOUISIANA), FRANKLIN (NEW HAMPSHIRE). WASHINGTON D.C., AND SEVERAL COUNTIES IN MISSISSIPPI. We do not ship internationally. ID verification is required for the following states: Florida, Tennessee, Virginia, West Virginia. Kratom is NOT used to treat, cure, or mitigate any disease, illness, ailment, and/or condition. Please consult your doctor before consuming any new products. Merchants may not ship to military bases.  

WAAVE Compliance